Will you disclose
the personal data / information collected to outside parties?
We never give, rent,
or sell your personal information to others. We may provide aggregate
statistics about our customers, sales, traffic patterns, and related
site information to reputable third-party vendors, but these statistics
will not include any personally identifying information. We may
release account information when we believe, in good faith, that
such release is reasonably necessary to (i) comply with law, (ii)
enforce or apply the terms of any of our user agreements or (iii)
protect the rights, property or safety of , our users, or others.
Privacy Policy
This Privacy Policy governs the
manner in which Proprint collects, uses, maintains and discloses
information collected from users (each, a “User”) of the http://www.proprint.co.uk
website (“Site”). This privacy policy applies to the Site and
all products and services offered by Proprint.
Personal
identification information
Under the EU’s General Data Protection
Regulation (GDPR) personal data is defined as: “any information
relating to an identified or identifiable natural person (‘data
subject’); an identifiable natural person is one who can be identified,
directly or indirectly, in particular by reference to an identifier
such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical,
physiological, genetic, mental, economic, cultural or social identity
of that natural person”. We may collect personal identification
information from Users in a variety of ways, including, but not
limited to, when Users visit our site, fill out a form, and in
connection with other sales activities, services, features or
resources we make available on our Site. Users may visit our Site
anonymously. We will collect personal identification information
from Users only if they voluntarily submit such information to
us. Users can always refuse to supply personally identification
information, except that it may prevent them from engaging in
certain Site related activities.
Non-personal
identification information
We may collect non-personal identification
information about Users whenever they interact with our Site.
Non-personal identification information may include the browser
name, the type of computer and technical information about Users
means of connection to our Site, such as the operating system
and the Internet service providers utilized and other similar
information.
Web browser
cookies
Our Site may use “cookies” to enhance
User experience. User’s web browser places cookies on their hard
drive for record-keeping purposes and sometimes to track information
about them. User may choose to set their web browser to refuse
cookies, or to alert you when cookies are being sent. If they
do so, note that some parts of the Site may not function properly.
How we
use collected information
Proprint may collect and use Users
personal information for the following purposes: To improve customer
service Information you provide helps us respond to your customer
service requests and support needs more efficiently. To improve
our Site We may use feedback you provide to improve our products
and services. To send periodic email We may use the email address
to respond to their enquiries, questions, and/or other requests.
How we
protect your information
We adopt appropriate data collection,
storage and processing practices and security measures to protect
against unauthorized access, alteration, disclosure or destruction
of your personal information, username, password, transaction
information and data stored on our Site. We do not store customer
credit card details.
Sharing
your personal information
We do not sell, trade, or rent
Users personal identification information to others. We may share
generic aggregated demographic information not linked to any personal
identification information regarding visitors and users with our
business partners, trusted affiliates and advertisers for the
purposes outlined above.
Third
party websites
Users may find advertising or other
content on our Site that link to the sites and services of our
partners, suppliers, advertisers, sponsors, licensors and other
third parties. We do not control the content or links that appear
on these sites and are not responsible for the practices employed
by websites linked to or from our Site. In addition, these sites
or services, including their content and links, may be constantly
changing. These sites and services may have their own privacy
policies and customer service policies. Browsing and interaction
on any other website, including websites which have a link to
our Site, is subject to that website’s own terms and policies.
If users clicks on a link to another site (domain), they will
have left the site, we therefore accept no legal responsibility
for any interaction with any other site.
Access
to Information
At your request, Proprint can confirm
what information we hold about you and how it is processed. If
Proprint does hold personal data about you, you can request the
following information:
Our identity and contact details
Contact details of the data protection
officer
The purpose of the processing as
well as the legal basis for processing.
The categories of personal data
collected, stored and processed.
Recipient(s) or categories of recipients
that the data is/will be disclosed to.
If we intend to transfer the personal
data to a third country or international organisation, information
about how we ensure this is done securely. The EU has approved
sending personal data to some countries because they meet a minimum
standard of data protection. In other cases, we will ensure there
are specific measures in place to secure your information.
How long the data will be stored.
Details of your rights to correct,
erase, restrict or object to such processing.
Information about your right to
withdraw consent at any time.
How to lodge a complaint with the
supervisory authority.
Whether the provision of personal
data is a statutory or contractual requirement, or a requirement
necessary to enter into a contract, as well as whether you are
obliged to provide the personal data and the possible consequences
of failing to provide such data.
The source of personal data if
it wasn’t collected directly from you.
Any details and information of
automated decision making, such as profiling, and any meaningful
information about the logic involved, as well as the significance
and expected consequences of such processing.
Your Rights
You have the right to ask us not
to process your personal data for marketing purposes. We will
usually inform you (before collecting your data) if we intend
to use your data for such purposes or if we intend to disclose
your information to any third party for such purposes. You can
exercise your right to prevent such processing by refusing your
consent at the time of collection or at any other time by contacting
us by email Our site may, from time to time, contain links to
and from the websites of affiliates. If you follow a link to any
of these websites, please note that these websites have their
own privacy policies and that we do not accept any responsibility
or liability for these policies. Please check these policies before
you submit any personal data to these websites.
Transferring your information outside of Europe
As part of the services offered
to you through this website, the information which you provide
to us may be transferred to countries outside the European Union
(“EU”). By way of example, this may happen if any of our servers
are from time to time located in a country outside of the EU.
These countries may not have similar data protection laws to the
UK. By submitting your personal data, you’re agreeing to this
transfer, storing or processing. If we transfer your information
outside of the EU in this way, we will take steps to ensure that
appropriate security measures are taken with the aim of ensuring
that your privacy rights continue to be protected as outlined
in this Policy. If you use our services while you are outside
the EU, your information may be transferred outside the EU in
order to provide you with those services.
Right to erasure
Visitors / users of the site have
the ability to have all records of their personal data held by
a business erased where there is no legitimate reason for that
business to maintain they records. This includes where GDPR is
super-ceded by other laws governing the details obtained. If you
want to request that your data is erased please write to Proprint,
Stowmill, Stow, Galashiels, TD1 2RB.
Changes to this privacy policy
Proprint has the discretion to
update this privacy policy at any time. When we do, we will revise
the updated date at the bottom of this page. We encourage Users
to frequently check this page for any changes to stay informed
about how we are helping to protect the personal information we
collect. You acknowledge and agree that it is your responsibility
to review this privacy policy periodically and become aware of
modifications.
Contact
details of the GDPR owner (J West of Stow T/A Proprint):
If you have any questions about
this Privacy Policy, the practices of this site, or your dealings
with this site, please contact us at: Proprint Stowmill Stow Galashiels
TD1 2RB Tel: 01578 730477
PAYMENT OPTIONS
Paying by Credit
Card
We accept
MasterCard, Visa, Visa Debit cards, Solo, Access, PayPal.
You can place your
order securely on our web site or call us to order. Your credit
card charge will appear as "PROPRINT".
PAYPAL - we accept PayPal payments. The email address to use to
make PayPal payment to us is
You can safely
enter your entire credit card number via our secure
server, which encrypts all submitted information. Alternatively,
if you feel more comfortable not entering credit card information
over the internet, please call us.
We would be delighted to assist you in any way that we can.
We can be reached at 01578-730477
(in the UK) / 00-44-1578-730477 (outside the UK).
Our fax number is 01578-730478.
Paying by Cheque or Money/Postal
Orders
We glady accept personal
cheques, business cheques, and money/Postal orders. Please note
that we ship orders after a cheque clears. If you wish to pay
via cheque or money order, make payable to PROPRINT. We will ship
your order once payment is received and your cheque clears. Cheques
must be in UK currency (British Pounds) drawn on a UK based Bank.
Any other payment method must be agreed in advance with us
Paying by Purchase Order
We also accept purchase
orders! All Official Orders from Local - Education - Government
Authorities sent or faxed with the Official Order Number clearly
shown are accepted Purchase orders may require an additional day
for verification. You will be sent an invoice with net 30 day
terms once your order ships. Please note that PROPRINT reserves
the right to require pre-payment on any purchase order at our
discretion. Please call us to order.
When your order will
be billed to you
Orders will only be
charged or billed after they are ready in despatch waiting
to be shipped. This includes backordered items.
LEGAL NOTICES
Copyright
and Trademark Notice
This
site is owned and operated by PROPRINT. Unless otherwise specified,
all materials appearing on this site, including the text, site
design, logos, graphics, icons, and images, as well as the selection,
assembly and arrangement thereof, are the sole property of PROPRINT,
Copyright © 2016, ALL RIGHTS RESERVED. All audio and video clips
are the sole property of PROPRINT or their respective content
providers. All software used on the site is the sole property
of PROPRINT or those supplying the software. You may use the content
of this site only for the purpose of shopping or placing an order
on this site and for no other purpose. No materials from this
site may be copied, reproduced, modified, republished, uploaded,
posted, transmitted, or distributed in any form or by any means
without PROPRINT’s prior written permission. All rights not expressly
granted herein are reserved. Any unauthorized use of the materials
appearing on this site may violate copyright, trademark and other
applicable laws and could result in criminal or civil penalties.
PROPRINT is a trademark, trademark or service mark. All custom
graphics, icons, logos and service names are either registered
trademarks, trademarks or service marks. All other trademarks
or service marks are property of their respective owners. The
use of any PROPRINT trademark or service mark without PROPRINT
express written consent is strictly prohibited.
Disclaimer
and Limitation of Liability as to Products Sold
All
of PROPRINT’s products are guaranteed against defects for 30 days
from the date of the invoice. Except as expressly stated herein,
PROPRINT makes no representations or warranties, either express
or implied, of any kind with respect to products sold on the Proprint.co.uk
website. Except as expressly stated herein, PROPRINT expressly
disclaims all warranties, express or implied, of any kind with
respect to products sold on this site, including but not limited
to, merchantability and fitness for a particular purpose. You
agree that the sole and exclusive maximum liability to PROPRINT
arising from any product sold on the Proprint.co.uk website shall
be the price of the product ordered. In no event shall PROPRINT,
its directors, officers, employees or other representatives be
liable for special, indirect, consequential, or punitive damages
related to product sold.
Disclaimer
and Limitation of Liability as to the Proprint.co.uk Website
The
PROPRINT website and the materials therein are provided “as is”.
PROPRINT makes no representations or warranties, either express
or implied, of any kind with respect to the Proprint.co.uk website,
its operations, contents, information, materials. PROPRINT expressly
disclaims all warranties, express or implied, of any kind with
respect to the sites or their use, including but not limited to
merchantability and fitness for a particular purpose. You agree
that PROPRINT, its directors, officers, employees or other representatives
shall not be liable for damages arising from the operation, content
or use of the Proprint.co.uk website. You agree that this limitation
of liability is comprehensive and applies to all damages of any
kind, including without limitation direct, indirect, compensatory,
special, incidental, punitive and consequential damages.
Typographical
Errors
In
the event a product is listed at an incorrect price or with incorrect
information due to typographical error or error in pricing or
product information received from our suppliers, PROPRINT shall
have the right to refuse or cancel any orders placed for product
listed at the incorrect price. PROPRINT shall have the right to
refuse or cancel any such orders whether or not the order has
been confirmed and your credit card charged. If your credit card
has already been charged for the purchase and your order is cancelled
in this way, Proprint shall immediately issue a credit to your
credit card account in the full amount of the charge.
Links
This
site may contain links to other sites on the Internet that are
owned and operated by third parties. You acknowledge that PROPRINT
is not responsible for the operation of or content located on
or through any such site.
Order
Acceptance Policy
Your
receipt of an electronic or other form of order confirmation does
not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. PROPRINT reserves the right
at any time after receipt of your order to accept or decline your
order for any reason. PROPRINT reserves the right at any time
after receipt of your order, without prior notice to you, to supply
less than the quantity you ordered of any item. All orders placed
over £1000.00 (GB Pounds) must obtain pre-approval with an acceptable
method of payment, as established by our credit and fraud avoidance
department. We may require additional verifications or information
before accepting any order.
VAT - Value
added Tax
UK Vat is applied and
accounted for within all our prices the current rate is 20% The
invoice you receive from us shall include that amount. Unless
by prior agreement your delivery address allows us to supply goods
exempt of the UK VAT. Countries not in EC for example, or another
VAT Registered entity within the EC.
Jurisdiction and Venue
You
agree that any legal action brought against PROPRINT shall be
governed by the Scottish Law without regard to its conflict of
law principles. You agree that the sole jurisdiction and venue
for any litigation arising from your use of or orders made on
the Proprint.co.uk website shall be an appropriate Court located
in Scotland.
SHIPPING
INFORMATION
Our preferred carrier
for all small packets is the the Royal Mail 1st Class Postal Service.
For larger/heavier boxes we use FedEX Next Day Carrier service,
for International Deliveries we use a range of different International
Delivery services e.g. UPS - DHL and TNT. We also use Royal Mail
- Airsure and International Signed For
Whenever possible, if you have opted to provide us with your e-mail
address, we will send you a confirmation e-mail with a tracking
number upon despatch of your order.
Where extra shipping requires
to be paid by the customer we will discuss and agree this in advance
Backordered Items
If you would like to
cancel a backordered item, please send an e-mail or call us on
01578-730477 (in the UK)
/ 00-44-1578-730477 (outside the
UK). Our fax number is 01578-730478
(in the UK) / 00-44-1578-730478 (outside the UK).
Your order will not be charged to a card until it is ready in
despatch to be shipped!
RETURN POLICY
Cancellation
The Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations
2013 allows for a 14 days (14 working days following the day in
which you place your order) cooling off period within which you
will have the right to cancel your order and request a full refund.
Satisfaction Guarantee
Within
30 days of receipt of your order, you may return any product in
new condition.
Please note that you will need to first obtain an RMA number for
all returns by calling
01578-730477
(in the UK) / 00-44-1578-730477 (outside the UK).
Our fax number is 01578-730478
(in the UK) / 00-44-1578-730478 (outside the UK).
Exchanges are Fair and Simple
If you receive a defective product, we will gladly
exchange it. Your replacement will be shipped to you once you
call us.
Unshipped items
You can also cancel unshipped items by calling us or
sending an e-mail to
Procedures for Returning and Exchanging
Items
Please do not apply tape to any items that you are
returning, as this may result in your return not meeting our resaleable
criteria. It is important that you place your name and address
inside of the package. In addition, please include a copy of your
invoice and the reason with your return, and wrap the package
securely.
Please mail all packages to the following address:-
ProPrint
Unit 1
Stowmill
Stow
Galashiels
TD1 2RB
RMA
Refunds
Refunds generally take up to 14 days. We will notify
you via e-mail of your refund once we have received and processed
the returned item. Please note that we can refund shipping costs
only if the return is a result of our error. Furthermore, we reserve
the right to refuse returns that are not in re-saleable condition,
as defined above. We also reserve the right to impose a 20% restocking
fee on returns that do not have an RMA number or received 21 days
after an RMA number has been issued.
SECURE ON-LINE PAYMENTS
100%
Safe Shopping Guarantee
SECURE POLICY
Our
100% Safe Shopping Guarantee protects you while you shop at ProPrint.co.uk
How does
Proprint protect customer information?
All of the information you
enter to place an on-line order will be stored using a secure
server. We use state-of-the-art 128-bit SSL encryption. The secure
server software (SSL) encrypts all information you enter before
it is sent to us. You can always be aware of a secure page by
spotting the lock 
in the bottom status bar of your browser. Furthermore, all of
the customer data we collect is protected against unauthorized
access, both at our offices and at our hosting facility. Please
see our PRIVACY POLICY above
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